FAQ

Frequently Asked Questions (FAQ)

1. How do I find the right perfume for me?

Our range is carefully selected to suit different preferences and styles. To find your perfect scent, we recommend that you explore our product descriptions, which provide detailed information about each perfume. You are also welcome to email customer service where our awesome experts can help you find the right perfume with the help of a few questions.

2. Do you offer free shipping?

We have free shipping on everything all year round so you don't have to think about it.

3. What payment options do you offer?

We accept multiple payment methods through Shopify Payments with cards and Klarna. All transactions are secure and encrypted.

4. Can I return my perfume if I am not satisfied?

Yes, we offer a 14-day return policy on all products. If you are not completely satisfied with your perfume, you can return it within 14 days for a full refund. Perfumes must be unopened to be eligible for return. That's why we always recommend purchasing a sample first.

5. How long does it take to receive my order?

Orders are processed within 1–2 business days and are normally delivered within 2–3 business days. You will receive a tracking number via email so you can track your order. Small packages such as 2 ml fragrance samples are sent in bubble envelopes by regular mail, so there is no tracking. NOTE! Postnord now only delivers mail every other non-holiday day.

6. Are your perfumes cruelty-free?

Yes, we are proud to offer perfumes that are not tested on animals. Our range is cruelty-free and vegan, we work with suppliers who share our values ​​about animal welfare.

7. Do you have a physical store?

No, we currently sell our perfumes exclusively online through our website. However, we look forward to expanding and partnering with select retailers in the future.

8. What do I do if I have a question about a specific perfume?

If you have questions about a specific perfume or need help choosing the right scent, don't hesitate to contact our customer service by email. We will be happy to help and provide personalized recommendations based on your preferences.

9. How can I stay updated on new products and offers?

To receive information about our latest fragrances, exclusive offers and promotions, sign up for our newsletter. Also follow us on Instagram, Facebook and Tiktok for daily updates.

10. What do I do if I have a complaint?

If you experience problems with a product or if it is defective, please contact our customer service as soon as possible. We offer a right of complaint in accordance with Swedish law, and we will be happy to help you resolve the problem. Please have your order number and pictures of the defective product at hand so that we can handle your case in the best way possible.

11. How can I cancel?

If you wish to cancel or change an order, please contact us as soon as possible. As long as the order has not been shipped, we can often help you change or cancel it. Once your order has been shipped, we can no longer stop or change it, but you can return the product according to our returns and complaints policy within 14 days with the product unopened/unopened.

12. Why do you only offer customer service via email?

We handle customer service via email to give you faster and more detailed answers, ensure traceability of cases and effectively follow up on your questions. This allows us to resolve your case in the best way possible without you having to repeat information. You can contact us 24/7, and we usually respond within 24 hours on weekdays. Email us at kundservice@bydardel.com and we will be happy to help you!